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The player from the Netherlands had been waiting for months for a refund from the casino, which had repeatedly assured her that the funds would be returned. The player from the Netherlands faced an issue with the casino’s website that did not disclose a maximum payout limit. The Complaints Team confirmed that cooperation and patience had been key in addressing the player’s concerns regarding the withdrawal delay. The issue was resolved after the player marked the complaint as resolved, indicating that the withdrawal had been processed successfully. The player from Greece had requested a withdrawal prior to submitting this complaint.
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However, the User satisfaction score is only calculated once a casino has 10 or more reviews. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. We calculate a casino’s Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review.
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